Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Booking & Therapy Information
How do I book an appointment?
Appointments can be booked online through the booking portal.
Once your session is scheduled, you’ll receive a confirmation email and a reminder closer to the appointment.
If you are attending via telehealth, a secure link will be provided.
If you’re unsure whether therapy is right for you, you’re welcome to reach out with any questions before booking.
What can I expect in the first session?
The first session is an opportunity for us to get to know each other.We will explore what has brought you to therapy, your current concerns, and what you hope to gain from our work together. You are welcome to move at your own pace. Therapy is collaborative, and your comfort and safety are always prioritised.
How long are sessions?
Standard counselling sessions are 50 minutes.
We will discuss frequency together based on your needs and circumstances.
Do I need a referral to see a psychologist?
No, you do not need a referral. You can make an appointment with our psychologists without a referral from your GP or a psychiatrist. If you decide to do this, you will need to pay the full session fee out of your own pocket.
If you would like to see whether you are eligible for referral under a Mental Health Treatment Plan, you will need to speak with your GP or a psychiatrist prior to making your first appointment.
What are the fees and rebates?
Session fees are payable on the day of your appointment.
If you have a Mental Health Treatment Plan from your GP, Medicare rebates may apply.
Private health rebates may also be available depending on your provider.
If you have questions about fees, you are welcome to contact the clinic before booking.
What is your cancellation policy?
If you need to cancel or reschedule, please provide at least 24 hours’ notice.
Late cancellations or missed appointments may incur a cancellation fee. This allows appointment times to be offered to other clients who may be waiting for support.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties.
Booking & Assessment Information
What does the assessment process involve?
Assessment typically involves:
a. An initial consultation
b. Standardised testing (if required)
c. Clinical interview and background review
d. Scoring, interpretation, and report writing
e. A feedback session to discuss results
The process is structured and conducted using evidence-based tools, interpreted within a trauma-informed and contextual framework.
How long does an assessment take?
The first session is an opportunity for us to get to know each other.We will explore what has brought you to therapy, your current concerns, and what you hope to gain from our work together. You are welcome to move at your own pace. Therapy is collaborative, and your comfort and safety are always prioritised.
Will I receive a written report?
Yes. A written report is provided where appropriate.
Reports are prepared with care and clarity, tailored to the referral purpose.
A feedback session is included to ensure you understand the findings and recommendations.
Are assessment results confidential?
Yes. Assessment results are confidential and released only with your written consent, except where required by law.
How are assessment fees structured?
Assessment fees vary depending on complexity and time required.
A clear outline of fees will be provided prior to commencement.